Return and Refund Policy
Bespoke Wood TTK LLC
United States
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Return and Refund Policy
Scope of Policy
This Return and Refund Policy applies to all orders placed through the Bespoke Wood TTK LLC website.
How to Contact Us
For any questions regarding returns or refunds, please reach out to our Customer Service team:
Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Email: support@bespokewoodttk.com
Contact Form: https://bespokewoodttk.com/pages/contact-information
Phone: +1 305 874 7925
Customer service: Monday to Friday between 9:00 am to 5:00 pm PST (GMT-08:00), Los Angeles.
Response Time: We aim to respond within 1 Business day.
Return Eligibility & Timeframe
Customers in United States have the right to return their purchase within 30 days of delivery without providing a reason.
How to Return an Item
- Notify Us: Start your return by emailing us at support@bespokewoodttk.com with your order number and the reason for the return.
- Get Authorization: Our team will review your request and provide return instructions, including a prepaid return label if applicable.
Packaging and Return Instructions
- Please repack the Item securely in its original packaging.
- Ensure all original tags and labels remain attached.
- Include the return authorization form and any required documents or images.
- Print and attach the return label we provided via email.
Return Shipping Costs
- We offer free return shipping for all returns, including change of mind or defective items.
Return & Refund Conditions
- Change of Mind: Products can be returned within 30 days if unused, undamaged, and in original packaging.
- Defective Products: If you receive a faulty item, contact us immediately. We’ll cover return shipping and issue a replacement or refund.
- Damaged in Transit: Report damage within 48 hours of delivery with photo evidence. We’ll assess and cover return costs if applicable.
- Incorrect Item Received: Contact us for a return, and we’ll ensure the correct product is sent out at no extra cost.
- Non-Delivery: If your order hasn’t arrived, notify us, and we’ll investigate. If unresolved, we’ll issue a refund or replacement.
- Order Cancellation: You may cancel your order before it is shipped. If already shipped, follow the standard return process.
Returns for Damaged or Defective Products
Contact us within 48 hours of delivery and include photos of the damage or defect. Once we verify the issue, you’ll receive a full refund or replacement.
Processing Timelines
- Return Window: Must initiate and ship returns within 30 days of receipt.
- Return Processing Time: Refunds are processed within seven business days after your return reaches our warehouse.
- Approval Conditions: Refunds are issued if items are in resalable condition or approved after inspection (for defective/incorrect items).
- Refund Method: Funds will be returned to the original payment method.
Return Shipping Information
All returns should be sent to:
Bespoke Wood TTK LLC Returns Department
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
Shipping Method & Fees
- Carriers Used: DHL and FedEx
- Restocking Fee: $0 (No restocking fees apply)
Your Legal Rights
This policy does not affect any legal rights under applicable laws.
Currency Notice
All prices and fees on our website are listed in United States dollars (USD). Currency conversions or transaction fees from your bank may apply and are the customer’s responsibility.
Need Help?
Visit our FAQs or contact us anytime at support@bespokewoodttk.com — we’re here to help.
Contact information:
Business name: Bespoke Wood TTK LLC
Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
E-Mail: support@bespokewoodttk.com
Contact Form: https://bespokewoodttk.com/pages/contact-information
Phone: +1 305 874 7925
Company number: L24000244522
Customer service: Monday to Friday between 9:00 am to 5:00 pm PST (GMT-08:00), Los Angeles. We do our best to reply to your e-mail within 1 business days.
Thank you for shopping with Bespoke Wood TTK LLC.